Frequently Asked Questions
Everything you need to know about your London Lash UK experience.
What are your shipping options and delivery times?
We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 business days, while express delivery usually arrives within 1-2 business days if ordered before our daily cutoff time.
Do you offer international shipping?
Yes, London Lash UK ships worldwide. Delivery times and shipping costs vary depending on the destination country and will be calculated at checkout.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on lash adhesives or tools that have been used or had their seals broken.
Are your products cruelty-free?
Absolutely. London Lash UK is committed to ethical beauty. All of our synthetic lashes and liquids are 100% cruelty-free and never tested on animals.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and Clearpay, as well as PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.